Click here for details).ģ) Major technical issue. Refunds are possible only in the following cases :ġ) For duplicate orders (ordered twice by accident), ( warning: partial refund)Ģ) Unwanted license renewal or wrong product ordered ( warning: partial refund. In VSO Downloader 6, the fully featured trial time becomes unlimited.ĭue to the expenses involved in payment processing we do not accept refunds for being unsatisfied with the product. We value customer satisfaction and provide free unlimited trial versions of all our products for our customers to evaluate the software before making a purchase. All our software comes with a 7 days hassle-free unlimited trial with a possibility of 7 extra days with a valid email address. Refund policy: *** Try before you buy *** The best way to solve technical or commercial issue is to follow the guidelines of the support page ( ).
For PhotoDVD, CopyToDVD and Blindwrite, support is limited to commercial requests as these products are no longer under active development.We understand some customers do not wish to accept this type of assistance, however doing so may lead us to drop a technical case.
In some occasion we advise remote assistance, which consist in VSO tech team member taking control of user's computer desktop to investigate issues during a limited time.All communication with our support team is kept confidential.For free users or customers with older license, we do our best to reply but we do not guarantee an answer.Priority is given to customers having purchased their licenses less than 6 months ago.For our customers, support team usually reply within 72 opening hours from Monday to Friday.Technical and commercial support policy :
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